If you can't find a solution to your problems in our knowledgebase, you can submit a ticket by selecting the appropriate department below.


 Client Care Department

Existing customer inquiries, including service changes, billing inquiries, etc. Average response time is 24 - 48 hours.

 Sales Department

New Residential service inquiries. Average response time is 45 minutes.

 Biz Services Technical Support

Domains, Web Hosting and Cloud Servers. Average response is 15 minutes.

 Biz Sales Department

New Biz service inquiries. Average response time is 45 minutes.

 Move Requests (For Home and Business)

Move requests only for your existing GETUS internet service. Please allow 5-7 business days for move requests to be completed.