If you can't find a solution to your problems in our knowledgebase, you can submit a ticket by selecting the appropriate department below.


 Client Care Department

Existing customer inquiries, including service changes, billing inquiries, etc. Average response time is 24 - 48 hours.

 Residential Sales Department

New customer or service inquiries for any GETUS product or services. Average response time is 15 minutes.

 Home Internet Technical Support

Existing customer internet technical support, average reply is 2 - 4 hours. For faster service, please call 1.800.396.1023 ext. 2.

 Business Internet Technical Support

Existing customer internet technical support, average reply is 2 - 4 hours. For faster service, please call 1.800.305.6242 ext. 2.

 Technical Services Department

Domains, Web Hosting, VPS and Dedicated Servers technical support for products and services.

 Move Requests (For Home and Business)

Move requests only for your existing GETUS internet service. Please allow 5-7 business days for move requests to be completed.