- Priority - Low
- Affecting Other - CGN - Hitron Cable Modem (Wireless Issue)
CGN - Hitron Cable Modem, Wireless Issue has been reported by end-users provisioning new orders on GETUS. Wireless is becoming "Disabled" upon reboot / initial provisioning of the Cable Modem. GETUS is investigating this issue with the manufacture, as well vendor for a resolution.
In the meantime, we kindly ask for your patience while we investigate parameters to resolve this issue.
The client may need to re-enable Wireless upon reboot or initial provisioning of the equipment.
To perform these actions:
-> Locate the "Reset" button found on the modem
-> Use a paper clip / Pin to press and hold for 30 seconds.
-> Allow a few minutes for the wifi name to appear on devices
-> Use the "SSID / Passphare" also known as Wifi Name and Password to access the network
-> Note, it may take up to 5 minutes for Network Connectivty to restore
Meanwhile, if there are any further questions or concerns or if you require assistance, please contact GETUS Technical Support for Residential Internet at 1.800.396.1023 ext. 2
- Date - 05/20/2016 14:03
- Last Updated - 06/18/2017 20:14
- Priority - Medium
- Affecting Other - cCable Database Updates
Cogeco will begin migrating their customer database over to a new system on June 17th, 2017. They expect this process to take a few days.
Cogeco is NOT accepting any service related orders (New, Transfer, Package Change, Modem Swap, etc.) with a due date between June 17th and June 21st, 2017.
We do apologize while our vendor performs this Maintenance.
- Date - 06/17/2017 00:00 - 06/21/2017 00:00
- Last Updated - 06/13/2017 16:51
- Priority - Medium
- Affecting Other - sCable Home / Business
Please be advised that Shaw will be performing maintenance on their network on Tuesday July 4th between the hours of midnight and 6am (MT).
During this maintenance, end-users may experience a service interruption of up-to 2 hours. After 6:00am (MST), if any users are are not able to get online, a modem power cycle should be performed.
- Date - 07/04/2017 00:00 - 07/04/2017 06:00
- Last Updated - 06/13/2017 16:46
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